Terms For Chat

Terms and Conditions for AI Chatbot Usage

Welcome to the AI chatbot service provided by Chat Service Receiver clients of StoreAndHost and powered by StoreAndHost. Before using our chatbot, please carefully read and agree to the following terms and conditions:

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1. Acceptance of Terms

By accessing or using the chatbot, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, please refrain from using the chatbot.

2. Data Collection and Processing

Our AI chatbot collects and processes personal data in accordance with the General Data Protection Regulation (GDPR) and the EU AI Act[1][2]. By using the chatbot, you consent to the collection and processing of your personal data for the following purposes:

  • Providing and improving our chatbot services
  • Analyzing user interactions to enhance user experience
  • Complying with legal obligations

3. Types of Data Collected

The chatbot may collect and process the following types of data:

  • Chat content and interactions
  • User-provided information (e.g., name, email address)
  • Technical data (e.g., IP address, device information)
  • Usage data (e.g., frequency of use, features accessed)

4. Data Minimization and Retention

We adhere to the principle of data minimization, collecting only the information necessary for the chatbot’s functionality[2]. Your data will be retained only for as long as necessary to fulfill the purposes outlined in these terms or as required by law.

5. User Rights

In accordance with GDPR, you have the following rights regarding your personal data:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise these rights, please contact Chat Service Receiver clients of StoreAndHost’s data protection officer.

6. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data[4]. This includes encryption, access controls, and regular security audits. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Third-Party Processing

Our chatbot service may involve third-party processors. We ensure that any third-party processors comply with GDPR requirements and maintain appropriate data protection standards[1].

8. AI Transparency

In compliance with the EU AI Act, we provide transparency regarding the AI-powered nature of our chatbot[5]. The chatbot uses artificial intelligence to process and respond to user inputs. Decisions made by the AI are not fully autonomous and may be subject to human review.

9. Limitations of Liability

Chat Service Receiver clients of StoreAndHost and StoreAndHost strive to provide accurate and helpful information through the AI chatbot. However, we cannot guarantee the accuracy, completeness, or suitability of the information provided. Use of the chatbot is at your own risk.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the chatbot after any modifications indicates your acceptance of the updated terms.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions or our data practices, please contact:

Chat Service Receiver clients of StoreAndHost’s Data Protection Officer

Email: dpo@juranna.com
Address: StoreAndHost, Brackweder Str 33, 33790, Halle West-f, Germany.

By using our AI chatbot, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last updated: 2025